THE APPLICATION PORTAL IS TEMPORARILY CLOSED
THE APPLICATION PORTAL IS OPEN TUESDAY – THURSDAY, FROM 8AM – 5PM (Please keep trying until the portal opens. The agency does not have control of the portal)
ATTENTION: Due to the high demand for services, it is taking longer to process applications.
The Capital Area Community Action Agency is able to assist utility customers who are past due with their electricity portion of their utility bills. Financially eligible customers may apply online using the following link. Read below regarding how to apply, including the documents needed for our Agency to process your application. Funds to assist eligible customers originate from the U.S. Department of Health and Human Services granted to us through the Florida Department of Commerce.
BEFORE YOU APPLY FOR LIHEAP UTILITY ASSISTANCE
Gather all required documents and be ready to upload them via the website or send them to the Intake Specialist when requested. Failure to do this will delay the processing of your application or cause your application to be denied.
The online application will require the client to enter the necessary information and upload the required documents via the following online link:
Application link: Florida LIHEAP Application
Assistance is available once a month, up to $1,000.00 maxium cap limit. There must be 30 days between services. This is contingent upon the availability of funds.
Community Action serves residents in Calhoun, Franklin, Gadsden, Gulf, Jefferson, Leon, Liberty, Wakulla.
You can apply for assistance after your utility bill is due. Community Action can only help when the bill is past due.
ELIGIBILITY
The LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP) is available for households with total gross household income 60% or less of the current State Median Income (SMI).
2025/2026 POVERTY LEVELS
DOCUMENTATION NEEDED
Staff will review the online application for completeness before processing any promise to pay. Clients will receive a confirmation when their application is accepted and processed. Clients will be contacted if there is anything needed.
Required documents you will need to upload:
- Valid (non-expired) Photo ID or Driver’s License Birth Certificates for all household members 17 years or younger;
- Proof of disability, (documentation required to show disabled SSI classification).
- Proof of Income for ALL household members: a) Current pay stubs, 2/bi-weekly, 4/weekly, 1/monthly
- Social Security, Retirement, Pension, Death Benefits, VA award letters, (cannot use bank statement).
- TANF award letter (cash assistance)
- Food Stamp Verification Award Letter (cannot use the food stamp card)
- Child Support Verification ( letter from Child Support showing payments)
- Unemployment or Workers Compensation Award Letter
- Financial Aid Award Letter
- Most Recent Utility Bill (Actual bill)
- Renters (Subsidized Housing/Section 8 receiving a utility reimbursement (HAP Contract,TenantCertification, HUD50059, is required; and a lease required for Contract Rent.
- New Utility Deposits (requires a Lease)
*** Income must be gross income. Bank Statements are NOT acceptable.
