The Low Income Home Energy Assistance Program (LIHEAP) helps keep families safe and healthy through initiatives that assist families with energy costs. We provide federally funded assistance in managing costs associated with:
- Home energy bills
- Energy crises
- Weatherization and energy-related minor home repairs
LIHEAP can help you stay warm in the winter and cool in the summer through programs that reduce the risk of health and safety problems that arise from unsafe heating and cooling practices.
Direct Emergency Assistance Program (DEAP) is designed to meet the emergency needs of residents of Leon County by providing financial assistance with rent/mortgage and utilities/fuel. Situations arise where, due to a family crisis, loss of employment, or some other emergency, an individual or family find they are temporarily unable to meet their basic needs. The DEAP program provides temporary emergency assistance and is not on-going public assistance. Community Action uses the funding for rental assistance up to $400 for qualified individuals.
It is hard for a lot of our neighbors to make ends meet. Check out this quick video for a look at the challenges of our community and how we can help.
Frequently Asked Questions
1. What is LIHEAP?
LIHEAP stands for Low Income Home Energy Assistance Program and is provided by Capital Area Community Action Agency, Inc. to assist low-income households to help pay energy expenses. The main components to the LIHEAP program are:
- Payment on behalf of qualified applicants to offset home heating or cooling costs.
- Crisis relief for emergency situations such as: running out of fuel, or the impending or actual termination of electric or gas service.
2. Do I have to own a home to qualify for LIHEAP?
No, to qualify you may rent, own your home or live is federally subsidized housing (Section 8 or public housing).
3. Do I need to have an unpaid heating bill?
Yes, you must have a current bill to receive LIHEAP assistance.
4. Do I have to be on public assistance to apply for LIHEAP?
No, you do not need to be on public assistance to qualify for LIHEAP.
5. Who is eligible?
Applicants whose gross total household income is 150% or less of the current Federal Poverty Income Guidelines qualify for this program. The income guidelines for LIHEAP are updated annually by the Federal Department of Health and Human Services.
Note: Only Priority clients will be served for the first 15 days of each month.
1) Sixty years of age or older;
2) Disabled (Documentation required)
3) At least one child under age 5.
All other clients will be served for the last 2 weeks of each month.
6. What does LIHEAP not pay for?
LIHEAP does not pay for non-electric charges such as water, sewage, fire, and bad check fees (NSF), collection fees, meter tampering fees, etc.
7. Question: Where can I apply?
To apply for LIHEAP, you must call for an appointment in the county in which you live. Walk-in appointments will not be accepted. Community Action offices are located in Calhoun, Franklin, Gadsden, Gulf, Jefferson, Leon, Liberty and Wakulla Counties. Click here for your local county contact information.
8. How often can I apply?
Home Energy Assistance: Once every 12 months
Crisis Assistance: Once every six months
9. How can I apply?
In Leon County, call the Client Assistance Hotline at 850.325.3500 – Monday through Friday – at 3:45 PM until 4:45 PM. Calls are taken in the order that they are received. Intake staff will pre-screen your needs and qualifications, review the documents you will need to bring, and schedule you a next-day appointment. Walk-in appointments are not accepted. You may contact county office directly to schedule your appointment.
9. What documents are needed to apply?
You will need to bring the following information to your appointment:
1) Valid (non-expired) Photo ID with birth date for ALL household members ages 18 and over.
2) Social Security Card for ALL household members.
3) Proof of disability, (documentation required).
4) Proof of Income for ALL household members:
a) The Last 3 pay stubs
b) Social Security, Retirement, Pension, Death Benefits, VA award letters, (cannot use bank statement).
c) TANF award letter (cash assistance)
d) Food Stamp Verification Award Letter (cannot use food stamp card)
e) Child Support Verification (Last 3 check stubs, or letter from Child Support)
f) Unemployment or Workers Compensation Award Letter
g) Financial Aid Award Letter
5) Most Recent Utility Bill (Utility Bill must be in the name of the person applying, and applicant must reside in the household.)
Note: All household members must be on the lease.
*** Income must be gross income. Bank Statements are NOT acceptable.
All DOCUMENTATION MUST BE CURRENT. If you do not bring all documents to your appointment, you will have to restart the process with a new appointment.